Complaints Procedure

The Mt Annan Mustangs have adopted the Football Australia MEMBER PROTECTION FRAMEWORK: NATIONAL COMPLAINTS PROCEDURE in handling complaints.

The Complaints Procedure is intended to deal with member protection matters such as discrimination, bullying, harassment and abuse in football (other than Child abuse or abuse of an At Risk Adult.)

The Complaints Procedure is not intended to deal with disputes outside Football Australia's Member Protection Framework, such as whether a player should have been selected for a particular team, an on-field disciplinary matter under the National/State/Local Association Disciplinary Regulations, such as a red card for a poor tackle, or a disagreement with how a Competition Administrator has applied its local competition rules.

A flowchart is provided for members to follow below:

For more information, contact the Club’s Member Information Protection Officer at MPIO@mtannanmustangs.com.au who can provide advice and/or complaint forms, and visit the Football Australia website, at https://www.footballaustralia.com.au/member-protection/complaints-procedure